HELP & KNOWLEDGE
A useful place to start.
Find practical planning and support information. For an issue with your installed system, send the team the details rather than guessing at a reset.
Planning a new system
What information helps with a first conversation?
Tell us the property city, the rooms involved and what you want to improve. If you have existing equipment, include the model names. We can then discuss a sensible starting point.
Continue →Requesting system support
What should I include in a support request?
Describe what you expected, what happened and when it started. Note the device model and any visible message. Mention whether one room or the whole system is affected. Do not include passwords or alarm codes.
Continue →Control4 and Vantage
Can new equipment work with my installed system?
Compatibility depends on the controller, software, wiring and the exact equipment models. Record those details before ordering a replacement. Our product guides explain what to check; the final combination needs a project-specific review.
Continue →Network and Wi-Fi
What can I check before contacting support?
Check whether the problem affects one device or several. Note whether wired devices still work and whether the internet service reports an outage. Record visible indicator lights. Avoid a factory reset unless the support team has asked for it.
Continue →Audio and video
Why does the equipment model matter?
Inputs, outputs, amplification and control support vary between models. Share the model labels and the room affected so we can check the signal path rather than guess from a brand name.
Continue →Accounts and billing
Where do I look for account documents?
Use Accounting & billing on the client portal page. The separate billing service shows the documents and options available to your account. If you cannot access it, contact Texotec to confirm the right invitation or account.
Continue →Remote assistance
How do I join a remote support session?
Arrange the session with the support team first. Use the session link and code your technician supplies. A remote session should be joined deliberately; it does not begin merely by opening this website.
Continue →Products and catalogs
Where can I find models and planning guides?
The product catalog presents a small selection of principal equipment. Range guides explain applications and checks, while model pages show the available specifications. Digital Texotec guides give an overview of residential and commercial planning.
Continue →